Chapter 1:  Smile

Cromie, W. J. (2003, January 23). Faking happiness for fun and profit. Retrieved from Harvard University Gazette:

Giang, V. (2015, January 28). How smiling changes your brain. Retrieved from Fast Company:

Grandey, A., Fisk, G., Mattila, A., Jansen, K., & Sideman, L. (2005). Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes, 96(1), 38-55.

Gutman, R. (2011, March). Ron Gutman: The hidden power of smiling [Video file]. Retrieved from TED Talks:

Keltner, D. (2009). Born to be good: The science of a meaningful life. New York, NY: W.W. Norton & Co.

Kinsey Goman, C. (2008). The nonverbal advantage: Secrets and science of body language at work. San Francisco, CA: Berrett-Koehler .

Ko, V. (2012, October 28). The power games of smiling at work. Retrieved from CNN:

Morse, G. (2012, Jan-Feb). The science behind the smile. Retrieved from Harvard Business Review:

Porath, C. (2015, June 19). No time to be nice at work. Retrieved from The New York Times:

Randall, K. (2014, December 25). Teams turn to a face reader, looking for that winning smile. Retrieved from The New York Times:

Technische Universitaet Muenchen. (2013, June 4). Cheerful women are not associated with leadership qualities, but proud ones are. Retrieved from Science Newsline:

Chapter 2:  Say “please”

Dutton, J. E., & Spreitzer, G. M. (2014). How to be a positive leader: Small actions, big impact. San Francisco: Berrett-Koehler Publishers, Inc.

Fox, S. (2008). Business etiquette for dummies. Hoboken, NJ: Wiley Publishing, Inc.

Graeber, D. (2011). Debt: The first 5,000 years. New York, NY: Melville House Publishing.

Murphy, M. L. (2012, August 18). Separated by a  common language. Retrieved from Lynneguist:

Popova, M. (n.d.). How we got “please” and “thank you”. Retrieved from Brain Pickings:

Porath, C. (2016). Take the assessment. Retrieved from

Porath, C. (2016, December). The hidden toll of workplace incivility. Retrieved from McKinsey:

Sherman, J. (2009, February 15). Please and thank you: Stop saying them so much. Please! Retrieved from Psychology Today:

Chapter 3:  Say “thank you”

Berman, L., & Bernard, J. (n.d.). Treating people well. Retrieved from Character Lab:

Emmons, R. A. (2016). The little book of gratitude: Create a life of happiness and wellbeing by giving thanks. London: Gaia Books.

Glassdoor for Employers. (2013, November 13). Employers to retain half of their employees longer if bosses showed more appreciation; Glassdoor Survey. Retrieved from Glassdoor:

Grant, A., & Gino, F. (2010). A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior. Journal of Personality and Social Psychology, 946-955.

Henry, A. (2014, April 17). The importance of saying thank you, and why you should say it often. Retrieved from Life Hacker:

Heubeck, E. (2006, January 11). Boost your health with a dose of gratitude. Retrieved from WebMD:

Kaplan, J. (2015, August 7). It pays to give thanks at the office. Retrieved from The Wall Street Journal:

Kaplan, J. (2015). The gratitude diaries: How a year looking on the bright side can transform your life. New York, NY: Penguin.

Lebowitz, S. (2017, February 1). An analysis of 350,000 messages found the best way to end an email if you want a response. Retrieved from Business Insider:

McGregor, J. (2014, February 5). A thank you note from Mark Zuckerberg. Retrieved from The Washington Post:

Mosley, E., & Irvine, D. (2014). The power of thanks: How social recognition empowers employees and creates a best place to work. McGraw Hill.

Mulshine, M. (2015, August 27). This Vine of a kid getting an avocado for his birthday as a manners lesson has 48 million views. Retrieved from Business Insider:

Murphy, H. (2018, July 20). You should actually send that thank you note you’re been meaning to write. New York Times.

Schwantes, M. (2017, December 18). 28 phrases the most likeable employees use at work. Retrieved from Inc.:

The London School of Economics. (2011, May 20). When performance-related pay backfires. Retrieved from The London School of Economics and Political Science:

Chapter 4:  Call people by their names 

Baldridge, L. (1993). New complete guide to executive manners. New York, NY: Simon & Schuster, Inc.

Bryant, A. (2016, February 4). Walt Bettinger of Charles Schwab: You’ve got to open up to move up. Retrieved from The New York Times:

Carmody, D., & Lewis, M. (2006). Brain activation when hearing one’s own and others’ names. Brain Research, 153-158.

Contact Point Client Research. (n.d.). Power in a personal touch. Retrieved from Help Scout:

Duthie, L. (2012). Western names for Chinese identities: The acquisition and use of Western personal names among Chinese business professionals in foreign-invested corporations. Asian Anthropology, 53-80.

Hsu, H. (2009, April 27). The name’s Du Xiao Hua, but call me Steve. Retrieved from Slate:

Chapter 5:  Offer praise

Frost, S. (2014). The inclusion imperative: How real inclusion creates better business and builds better societies. London, UK: Kogan Page, Ltd.

Katzenbach, J. R. (2003). Why pride matters more than money: The power of the world’s greatest motivational force. New York, NY: Crown Business.

Tracy, J., & Robbins, R. (2007). Emerging insights into the nature and function of pride. Current Directions in Psychological Science, 16(3), 147-150.

Zenger, J., & Folkman, J. (2013, March 15). The ideal praise-to-criticism ratio. Retrieved from Harvard Business Review:

Chapter 6:  Got it?  Then say so!

Glei, J. K. (n.d.). Email etiquette for the super-busy. Retrieved from 99U:

Green, A. (2014, July 21). 5 lesser-known email etiquette rules you might be breaking. Retrieved from US News & World Report:

Johnson, D. (2012, April 11). 9 keys to email etiquette. Retrieved from CBS News:

Kooti, F., Aiello, L., Grbovic, M., Lerman, K., & Mantrach, A. (2015). Evolution of conversations in the age of email overload. Florence: 24th International World Wide Web Conference Committee.

Shipley, D., & Schwalbe, W. (2010). SEND: Why people email so badly and how to do it better. New York, NY: Alfred A. Knopf.

Wheatley, D. (2017, March 5). Autonomy in paid work and employee subjective well-being. Work and Occupations, 44(3), 396-328.

Chapter 7:  Provide feedback

Aartrijk. (2013, March 19). Mayor Ed Koch’s ‘How am I Doing?’ question opened the loop we’re still running around. Retrieved from Aartrijk:

Canaday, S. (2015, March 16). Feedback is a gift, give it! Retrieved from Psychology Today:

Folkman, J. (2013, December 19). The best gift leaders can give: Honest feedback. Retrieved from Forbes:

Peterson, D. (2013, November 27). Carole Robin: Feedback is a gift. Retrieved from Stanford Business:

Phoel, C. M. (2009, April 27). Feedback that works. Retrieved from Harvard Business Review:

Pozen, R. (2012). Extreme productivity: Boost your results, reduce your hours. New York, NY: HarperCollins.

Pozen, R. (2013, March 28). The delicate art of giving feedback. Retrieved from Harvard Business Review:

Stone, D., & Heen, S. (2014). Thanks for the feedback: The science and art of receiving feedback well. New York, NY: Penguin Group.

Chapter 8:  See everybody

Ball, P. (2015). Invisible: The dangerous allure of the unseen. Chicago, IL: The University of Chicago Press.

Batki, A., Baron-Cohen, S., Wheelwright, S., Connellan, J., & Ahluwalia, J. (2000, February). Is there an innate gaze module? Evidence from human neonates. Infant Behavior and Development, 23(2), 223-229.

Horowitz, A. (2013). On looking: Eleven walks with expert eyes. New York, NY: Scribner.

Moyers & Company. (2014, February 25). Are we facing a future of invisible workers? Retrieved from Moyers & Company:

Robertson, B. (2015). Holacracy: The new management system for a rapidly changing world. New York, NY: Henry Holt & Company, LLC.

Schulz, K. (2015, April 13). Sight unseen: The hows and whys of invisibility. Retrieved from The New Yorker:

Zweig, D. (2014). Invisibles: The power of anonymous work in an age of relentless self-promotion. New York, NY: Penguin Publishing Group.

Chapter 9:  Listen to inspire

Cain, S. (2012). Quiet: The power of introverts in a world that can’t stop talking. New York: Crown Publishing Group.

Covey, S. R. (2004). The 7 habits of highly effective people: Restoring the character ethic. New York: Free Press.

Epley, N. (2015). Mindwise: Why we misunderstand what others think, believe, feel and want. New York: Vintage Books.

Ferrari, B. T. (2012). Power listening: Mastering the most critical business skill of all. New York: Penguin Group.

Martens, J. (2013, July 16). Covey #5 – Seek first to understand, then to be understood. Retrieved from Judith Martens Behavior Change Specialist:

Popova, M. (2015, January 29). How to listen between the lines. Retrieved from Brainpickings:

Shafir, R. Z. (2011). The zen of listening: Mindful communication in the age of distraction. Wheaton: Quest Books.

Waheed, N. (2013). Salt. CreateSpace Publishing.

Chapter 10:  Silence

Beazley, S., & Weathers, B. (2014, September 26). Silence in the space between: Deepening connections through silent moments. The Calsouthern Sun. Retrieved from

Hougaard, R., Carter, J., & Dybkjaer, G. (2017, January 18). Spending 10 minutes a day on mindfulness subtly changes the way you react to everything. Retrieved from Harvard Business Review:

Kryter, K. (1994). The handbook of hearing and the effects of noise: Physiology, psychology and public health. Boston, MA: Academic Press.

Levin, M. (2017, June 12). Why Google, Nike, and Apple love mindfulness training, and how you can easily love it too. Retrieved from Inc.:

Liu, C. (2019). 14 realistic ways you can start being more mindful at work (and stop feeling so overwhelmed. Retrieved from The Muse:

Meister, J. (2015, April 27). Future of work: Mindfulness as a leadership practice. Retrieved from Forbes:

Pinsker, J. (2015, March 10). Corporations’ newest productivity hack: Meditation. Retrieved from The Atlantic:

Sweeney, C., & Gosfield, J. (2015, August 5). 8 master strategies for public speaking. Retrieved from Fast Company:

Chapter 11:  Touch

10 Psychological effects of non-sexual touch. (2011). Retrieved from PsyBlog:

Dunbar, R. (2010). The social role of touch in humans and primates: Behavioural function and neurobiological mechanisms. Neuroscience and Biobehavioral Reviews, 34, 260-268.

Field, T. (2014). Touch. Cambridge, MA.: MIT Press.

Hennig, Ruiz & Singh. (2017, June 22). 5 simple rules for hugging at work. Retrieved from Hennig, Ruiz & Singh:

Hertenstein, M. J., Holmes, R., McCullough, M., & Keltner, D. (2009). The communication of emotion via touch. Emotion (APA), 9(4), 566-573.

Hertenstein, M., & Weiss, S. (Eds.). (2011). The handbook of touch: Neuroscience, behavioral and health perspectives. New York, NY: Springer Publishing Co.

Willis, F. N., & Hamm, H. K. (1980). The use of interpersonal touch in securing compliance. Journal of nonverbal behavior, 5(1), 49-55.

Chapter 12:  Eat together

Bray, T. (2003). The archaeology and politics of food and feasting in early states and empires. New York: Kluwer Academic Publishers.

Diebel, M. (2017, April 5). Eating at your desk? Your cubemates may be seething. Retrieved from USA Today:

Dunbar, R. (2017). Breaking bread: The functions of social eating. Adaptive Human Behavior and Psychology, 3(3), 198-211.

Gallup. (2017). State of the American Workplace. Washington, D.C.: Gallup, Inc.

Jones, M. (2007). Feast: Why humans share food. Oxford: Oxford University Press.

Kniffin, K., Wansink, B., Devine, C., & Sobal, J. (2015). Eating together at the firehouse: How workplace commensality relates to the performance of firefighters. Human Performance, 28(4), 281-306.

Lucas, S. (2014, May 20). Some good employment news: More food at work. Retrieved from CBS News:

Purnell, D. (2016). Breaking bread, creating community: Food’s ability to increase communal ties and relationships. Retrieved from Academia:

Schwier, K., & Stewart, E. (2005). Breaking bread, nourishing connections. Baltimore, MD: Paul H. Brookes Publishing Co.

Taber, L. (2014, January 12). Free food at work is on the rise — but not everyone’s happy. Retrieved from NY Post:

Tamburello, N. (n.d.). 7 ways to build company culture with food. Retrieved from The Muse:

Wollan, M. (2016, February 25). Failure to lunch: The lamentable rise of desktop dining. Retrieved from The New York Times:

Chapter 13:  Be present

About. (2016). About PI. Retrieved from The Presencing Institute:

Altman, J. (2016, January 7). Giving our presence. Retrieved from The Intentional Workplace:

Blake, A. (2013). Somatics, neuroscience, and leadership. Retrieved from Strozzi Institute:

Crittenden, J. K. (2014). You, not I: Exceptional presence through the eyes of others. San Diego, CA: Whistling Rabbit Press.

DerMargosian, P. (n.d.). Retrieved from Show Up Big:

Ludevig, D. (2015). Using embodied knowledge to unlock innovation, creativity and intelligence in businesses. Organizational Aesthetics, 150-166.

McKinsey & Company. (2010). The value of centered leadership: McKinsey Global Survey results. McKinsey & Company.

Moore, K. (2013, May 10). Owning the room — establishing your leadership presence. Retrieved from Forbes:

Rodenburg, P. (2008). The second circle: How to use positive energy for success in every situation. New York, NY: W.W. Norton & Company.

Senge, P., Scharmer, C., Jaworski, J., & Flowers, B. (2004). Presence: Human purpose and the field of the future. New York, NY: Doubleday.

Chapter 14:  Share information

Anderson, E., Siegel, E., Bliss-Moreau, E., & Barrett, L. (2011). The visual impact of gossip. Science, 332(6036), 1446-1448.

Dunbar, R. (1998). Grooming, gossip, and the evolution of language. Harvard University Press.

Horowitz, B. (2014). The hard thing about hard things: Building a business when there are no easy answers. New York, NY: HarperCollins.

Konnikova, M. (n.d.). The power of negative gossip: Coloring how we see the world, one rumor at a time. Retrieved from Big Think:

Lavinsky, D. (2012, November 13). The employee-motivation checklist. Retrieved from Fast Company:

Maddeaux, S. (2017, May 30). Often considered a woman’s game, the art of gossip proves knowledge is power. Retrieved from National Post:

Peterson, C., Maier, S. F., & Seligman, M. (1993). Learned helplessness: A theory for the age of personal control. New York, NY: Oxford University Press.

Chapter 15:  Be a magnet 

Bernstein, E. (2015, July 27). Not an introvert, not an extrovert? You may be an ambivert. Retrieved from The Wall Street Journal:

Bersin, J. (2015, January 26). Becoming irresistible: A new model for employee engagement. Retrieved from Deloitte University Press:

Bradberry, T. (2015, March 12). 15 Body language blunders successful people never make. Retrieved from Forbes:

Brezsny, R. (2009). Pronoia is the antidote for paranoia, Revised and Expanded: How the whole world is conspiring to shower you with blessings. Berkeley: North Atlantic Books.

DesMarais, C. (2013, September 26). 7 things you need to be more magnetic. Retrieved from Inc.:

First Round. (n.d.). The brain hacks top founders use to get the job done. Retrieved from First Round:

Grant, A., Gino, F., & Hofmann, D. (2011). Reversing the extraverted leadership advantage: The role of employee proactivity. Academy of Management Journal, 528-550.

Hafner, K. (2015, September 28). A breast cancer surgeon that keeps challenging the status quo. Retrieved from The New York Times:

Kahneman, D. (2011). Thinking, fast and slow. New York: Farrar, Straus and Giroux.

Kiefer, E. (2017, June 5). There’s a wrong kind of popularity & it might be ruining your life. Retrieved from Refinery29:

Lannon, R., Amini, F., & Lewis, T. (2000). A general theory of love. New York: Random House.

Chapter 16: Know how to enter

Demarais, A., & White, V. (2007). First impressions: What you don’t know about how others see you. New York, NY: Bantam Books.

Gladwell, M. (2005). Blink: The power of thinking without thinking. New York, NY: Little, Brown and Company.

Hertenstein, M. (2013). The tell: The little clues that reveal big truths about who we are. New York, NY: Basic Books.

Ifould, R. (2009, March 6). Acting on impulse. Retrieved from The Guardian:

Kahneman, D. (2011). Thinking, fast and slow. New York, NY: Farrar, Straus and Giroux.

Napier-Fitzpatrick, P. (n.d.). How to make polite conversation at social functions. Retrieved from The Etiquette School of NY:

Raymond, A. K. (2013, March 21). Lessons on entering a room from world leaders. Retrieved from Esquire:

Sadler-Smith, E. (2010). The intuitive mind: Profiting from the power of your sixth sense. West Sussex, UK: John Wiley & Sons, Ltd.

WikiHow. (n.d.). How to air kiss. Retrieved from WikiHow:

Chapter 17: Tell stories

Aaker, J. (n.d.). Harnessing the power of stories. Retrieved from Lean In:

Carton, A. M. (2015, June 12). People remember what you say when you paint a picture. Retrieved from Harvard Business Review:

de Jong, R. J. (2013, November). Executive innovation. Retrieved from

Gaiman, N. (2015, June 9). Seminars about long-term thinking. Retrieved from The Long Now Foundation:

Ibarra, H. (2015, January-February). The authenticity paradox. Retrieved from

Method Cards. (n.d.). Retrieved from dschool.Stanford:

Monarth, H. (2014, March 11). The irresistable power of storytelling as a strategic business tool. Retrieved from Harvard Business Review:

Rutledge, P. (2011, January 16). The psychological power of storytelling. Retrieved from Psychology Today:

Schultz, R. (2016, March 10). 7 steps to telling a fantastic story. Retrieved from Men’s Health:

Widrich, L. (2012, December 5). The science of storytelling: Why telling a story is the most powerful way to activate our brains. Retrieved from Lifehacker:

Zak, P. J. (2014, October 28). Communication. Retrieved from Harvard Business Review:

Chapter 18: Don’t just do something, sit there!

(n.d.). Retrieved from Four Hour Work Week:

Dinan, T., Stillinga, R., Stantona, C., & Cryana, J. (2015). Collective unconscious: How gut microbes shape human behavior. Journal of Psychiatric Research, 1-9.

Douglas, D. (2014, May 7). Why work-life integrations trumps work-life balance. Retrieved from Fast Company:

Edberg, H. (n.d.). The wisdon of Lao Tzu: A Taoist guide to getting things done. Retrieved from The Positivity Blog:

Goleman, D. (2012, March 29). The sweet spot for achievement. Retrieved from Psychology Today:

Laozi. (2008). Tao Te Ching. Radford: Wilder Publications.

Matthew 11:7. (n.d.). Retrieved from King James Bible Online:

McDonald, T. (2016, February 24). Dispelling the myth of work-life. Retrieved from The Huffington Post:

Rothman, J. (2016, February 29). Shut up and sit down: Why the leadership industry rules. Retrieved from The New Yorker:

Segran, E. (2015, August 12). A woman’s most powerful salary negotiation tool?  Silence. Retrieved from Fast Company:

Shainberg, L. (1997). Ambivalent zen : One man’s adventures on the Dharma path. New York, NY: Vintage Books.

Teigen, K. H. (1994). Yerkes-Dodson: A law for all seasons. Theory & Psychology, 525-547. Retrieved from Sage Journals.

Waitzkin, J. (2007). The art of learning: An inner journey to optimal performance. New York, NY: Free Press.

Chapter 19: Challenge negative thinking

Begley, S. (2007, January 20). How thinking can change the brain. Retrieved from His Holiness the 14th Dalai Lama of Tibet:

Boaz, N., & Fox, E. (2014, March). Change leader, change thyself. Retrieved from McKinsey Quarterly:

Brezsny, R. (2009). Pronoia is the antidote for paranoia, revised and expanded: How the whole world is conspiring to shower you with blessings. Berkeley, CA: North Atlantic Books.

Dweck, C. (2008). Mindset: The new psychology of success. New York, NY: Ballantine Books.

Konnikova, M. (2016, February 11). How people learn to become resilient. Retrieved from The New Yorker:

McLeod, S. (2015). Cognitive behavioral therapy. Retrieved from Simply Psychology:

Various. (n.d.). Retrieved from Positive Psychology Program:

Chapter 20: Have a point of view

(n.d.). Retrieved from

Haber, M. (2016, February 27). For some men, Mark Zuckerberg is a lifestyle guru. Retrieved from The New York Times:

Nish, C. (2012, July 26). How hobbies can help you get hired. Retrieved from The Wall Street Journal:

Rasmus, D. (2012, December 12). The golden rules for creating thoughtful thought leadership. Retrieved from Fast Company:

Chapter 21:  You don’t always have to be right

Career leaders & records for batting average. (2013, July 5). Retrieved from Sports Reference, LLC:

Jones, D. (2014, December 10). The DNA of accessing flow state: Increase your productivity, learn faster & skyrocket creativity. Retrieved from Super Human Entrepreneur:

Moran, J. (2014, August 13). 7 reasons you don’t need to be right all the time. Retrieved from Mind Body Green:

Namka, L. (2003). The “I need to be right” way of thinking. Retrieved from Angriesout:

Schwartz, M. (2011, March 7). Why is it so important to be right? Retrieved from Psychology today:

Siegfried, T. (2015, November 4). Einstein taught us: It’s all ‘relative.’ Retrieved from Student Science:

Vajda, P. (2014, August 11). Do you always need to be right? Retrieved from Management Issues:

Chapter 22:  Ensure role clarity

Blanchard, K., & Johnson, S. (2015). The new one minute manager. New York, NY: Harper Collins.

Erickson, T. (2012, April 5). The biggest mistake you (probably) make with teams. Retrieved from Harvard Business Review:

Posner, B., & Butterfield, D. (1978). Role clarity and organizational level. Journal of Management, 81-90.

Workplace Health & Safety QLD, Department of Justice and Attorney General. (2014). Role clarity, role conflict and work-related stress. Gosford, Australia: NSW Government.

 Chapter 23:  Connect jobs to the larger mission

Ashoka. (1998). WELLINGTON NOGUEIRA SANTOS JúNIOR. Retrieved from Ashoka:

Bailey, C., & Madden, A. (2016, June 1). What makes work meaningful – or meaningless. Retrieved from MIT Sloan Management Review:

Cable, D. M. (2018). Alive at work: The neuroscience of helping your people love what they do. 

Boston: Harvard Business Review Press.

Feintzeig, R. (2015, February 24). I don’t have a job. I have a higher calling. Retrieved from The Wall Street Journal:

Garton, E., & Mankins, M. (2015, December 9). Engaging your employees is good, but don’t stop there. Retrieved from Harvard Business Review:

Grant, A. (2014). Outsource Inspiration. In J. E. Dutton, & G. M. Spreitzer, How to be a positive leader: Small actions, big impact (pp. 22-31). San Francisco: Berrett-Koehler Publishers, Inc.

IDEO. (2016). Invigorating a company culture from within: How four simple words helped a global company activate its purpose. Retrieved from IDEO:

Klaus, P. (2007). The hard truth about soft skills: Workplace lessons smart people wish they’d learned sooner. New York, NY: Harper Collins.

Michaels, E., Handfield-Jones, H., & Axelrod, B. (2001). The war for talent. Boston, MA: McKinsey & Company, Inc.

Pfeffer, J. (1998). The human equation: building profits by putting people first. Cambridge, MA: Harvard Business School Press.

Roberts, L. M. (2014). Cultivate Positive Identities. In J. E. Dutton, & G. M. Spreitzer, How to be a positive leader: Small actions, big impact, (pp. 55-64). San Francisco: Berrett-Koehler Publishers, Inc.

Sinek, S. (2009). Start with why: How great leaders inspire everyone to take action. New York: Penguin Group, Inc.

Turner, Y., & Hadas-Halpern, I. (2008). The effects of including a patient’s photograph to the radiographic examination. Conference Paper: Radiological Society of North America 2008 Scientific Assembly and Annual Meeting.

Ulrich, D., & Ulrich, W. (2010). The why of work: How great leaders build abundant organizations that win. New York, NY: McGraw Hill.

Chapter 24:  Offer the gift of time

D’Alessio, D. (2008). Intestinal hormones and regulation of satiety: the case for CCK, GLP-1, PYY, and Apo A-IV. J Parenter Enteral Nutr, 32(5), 567-8.

Goetz, K. (2011, February 1). How 3M gave everyone days off and created an innovation dynamo. Retrieved from Fast Co Design:

Inc., The Build Network Staff. (2013, December 25). Why paid sabbaticals are good for employees and employers. Retrieved from Inc.:

Kahneman, D. (2011). Thinking, fast and slow. New York: Farrar, Straus and Giroux.

Kaplan, D. (2014, November 14). The cult of busy. Retrieved from Medium:

Leonhardt, D. (2017, April 18). You’re too busy. You need a ‘Schultz hour’. Retrieved from New York Times:

Levine, R. (1997). A geography of time: The temporal misadventures of a social psychologist. New York: Basic Books.

Schwartz, N. (2016, February 6). Stunning infographic charts the skyrocketing cost of a Super Bowl ad. Retrieved from USA Today:

Trenchard, B. (2014, July 17). 70% of your time at work is wasted—How to change that. Retrieved from Fast Company:

Webb, C. (2016). How to have a good day: Harness the power of behavioral science to transform your working life. New York: Crown Business.

Whillans, A. (2019, January). Time for happiness: Why the pursuit of money isn’t bringing you joy — and what will. Retrieved from Harvard Business Review:

Chapter 25:  Know when you are done

Dockweiler, S. (n.d.). How much time do we spend in meetings? (Hint: It’s scary). Retrieved from The Muse:

Gordon, J. (2014, November 12). How to know when it’s time to leave work and go home. Retrieved from Lifehacker:

Heffernan, V. (2016, February 25). Meet is murder. Retrieved from The New York Times:

Sandberg, S. (2013). Lean in: Women, work and the will to lead. New York, NY: Alfred A. Knopf.

Schwarz, B. E. (2002). Maximizing versus satisficing: Happiness is a matter of choice. Journal of Personality and Social Psychology, 83(5), 1178-1197.

Silverman, R. (2012, February 2). No more angling for the best seat: More meetings are stand-up jobs. Retrieved from The Wall Street Journal:

Chapter 26:  There’s plenty for everyone!  

Becker, D. (2014). Abundance mindset: Quick ways to remove “scarcity” from your stinkin’ thinkin’ for small business owners. Dennis Becker.

Chabris, C., & Simons, D. (2010). Gorilla Experiment. Retrieved from The Invisible Gorilla:

Diamandis, P. (2016, June 27). Why the world is better than you think in 10 powerful charts. Retrieved from Singularity Hub:

Diamandis, P. (various). Espresso shots. Retrieved from Diamandis:

Diamandis, P., & Kotler, S. (2014). Abundance: The future is better than you think. New York: Free Press.

Get the crowd to innovate for you. (2012, April 20). Retrieved from Abundance the Book:

Kim, P., & Bradach, J. L. (2012). Why more nonprofits are getting bigger. Retrieved from The Bridgespan Group:

Kreutz, C. (2016, January 19). 36 great examples of crowdsourcing. Retrieved from Wethinq:

Mogilner, C., Chance, Z., & Norton, M. I. (2012). Giving time gives you time. Association for Psychological Science, 23(10), 1233-1238.

Sherman, A. (n.d.). What are the tools for crowdsourcing ideas? Retrieved from Quora:

Chapter 27:  Bank social collateral

(n.d.). Retrieved from Random Acts of Kindness:

(n.d.). Retrieved from Pay it Forward Foundation:

Anderson, K. (2013, July 17). Pay it forward with the five-minute favor. Retrieved from Forbes:

Baker, W., & Bulkley, N. (2014). Paying it forward vs. rewarding reputation: Mechanisms of generalized reciprocity. Organization Science, 25(5), 1493 – 1510.

Buderi, R., & Huang, G. (2006). Guanxi (The Art of Relationships): Microsoft, China, and the plan to win the road ahead. New York, NY: Simon & Schuster.

Covey, S. R. (2004). The 7 habits of highly effective people: Restoring the character ethic. New York, NY: Free Press.

Egan, M. (2015, March 3). Blackstone CEO: Being nice is more important than an MBA. Retrieved from CNN Money:

Firozi, P. (2014, August 21). 378 people ‘pay it forward’ at Starbucks. Retrieved from USA Today:

Grant, A. (2014). Give and take: Why helping others drives our success. New York, NY: Penguin Books.

Haidt, J. (2006). The happiness hypothesis: Finding modern truth in ancient wisdom. New York, NY: Basic Books.

Pfaff, D. (2015). The altruistic brain: How we are naturally good. New York, NY: Oxford University Press.

Phillips, A., & Taylor, B. (2009). On kindness. New York, NY: Penguin Group.

Stanford School of Medicine. (n.d.). The center for compassion and altruism. Retrieved from

Chapter 28:  Stroke their narcissism

Gartner, J. (2008). In search of Bill Clinton: A psychological biography. New York, NY: St. Martin’s Press.

Hogan, R., Curphy, G., & Hogan, J. (1994, June). What we know about leaadership. Retrieved from American Pyschologist:

Knight, R. (2016, April 1). How to work for a narcissistic boss. Retrieved from Harvard Business Review:

Menkes, J. (2012, July 4). Narcissism: The difference between high achievers and leaders. Retrieved from Harvard Business Review:

Premack, R. (2018, August 17). 11 signs your boss may be a narcissist, including lots of swearing and a love of being in control. Retrieved from Business Insider:

Psychology Today. (2018, March 6). Narcissistic personality disorder. Retrieved from Psychology Today:

Raghunathan, R. (2013, March 19). Dealing with negative people. Retrieved from Psychology Today:

Scharmer, O. &. (2013). Leading from the emerging future: From ego-system to eco-system economies. San Francisco: Berrett-Koehler Publishers, Inc.

Seltzer, L. F. (2018, August 13). The gullibility of the narcissist: What you need to know. Retrieved from Psychology Today:

Tracy, J., & and Robbins, R. (2007). Emerging insights into the nature and function of pride. Current Directions in Psychological Science, 147-150.

Chapter 29:  Create rituals

Cascio, C., O’Donnell, M., Tinney Jr., F., Lieberman, M., Taylor, S., Strecher, V., & Falk, E. (2015). Self-affirmation activates brain systems associated with self-related processing and reward and is reinforced by future orientation. Social Cognitive and Affective Neuroscience, 11(4), 621-629.

Gino, F., & Norton, M. (2013, May 14). Why rituals work. Retrieved from Scientific American:

Guenzi, P. (2013, February 25). How ritual delivers performance. Retrieved from Harvard Business Review:

Rowling, J. (2008, June). J.K. Rowling: The fringe benefits of failure [Video file]. Retrieved from TED Talks:

West, M., & McCoubrey Judson, K. (2017, December 6). Want to stengthen workplace culture? Design a ritual. Retrieved from Huffington Post:

Chapter 30:  Generate joy and laughter

(n.d.). Retrieved from Global Well Being Lab:

Barsade, S. (2011, February). For better results, emotional contagion matters. Retrieved from Wharton@Work: Executive Education:

Cha, A. (2015, December 15). Beware the rule-following co-worker, Harvard study warns. Retrieved from The Washington Post:

Craumer, M. (2002). Getting serious about workplace humor. Harvard Business Review.

Kerr, M. (2015). The humor advantage: Why some businesses are laughing all the way to the bank. Michael Kerr.

Konnikova, M. (2016, July 30). What makes people feel upbeat at work. Retrieved from The New Yorker:

Kounios, J., & Beeman, M. (2009). The aha! moment: The cognitive neuroscience of insight. Current Directions in Psychological Science, 18(4), 210-216.

Mesmer-Magnus, J., Glew, D. J., & Chockalingam, V. (2012). A meta‐analysis of positive humor in the workplace. Journal of Managerial Psychology, 27(2), 155-190.

Morris, M., & Keltner, D. (2000). How emotions work: An analysis of social functions of emotional expression in negotiations. A Review of Organizational Behavior, 1-50.

Osaka, N., Osaka, M., Kondo, H., Morishita, M., Fukuyama, H., & Shibasaki, H. (2003). An emotion based facial expression word activates laughter module in the human brain: a functional magnetic resonance imaging study. Neuroscience Letters, 340(2), 127-130.

Sala, F. (2003, September). Laughing all the way to the bank. Retrieved from Harvard Business Review:

Stambor, Z. (2006). How laughing leads to learning. Monitor on Psychology, 37(6), 62. Retrieved from

Tarvin, A. (2018). 30 benefits of humor at work. Retrieved from Humor That Works:

Taylor, L. (2009). Tame your terrible office tyrant: How to manage childish boss behavior and thrive in your job. Hoboken: John Wiley & Sons.

Wallen, D. (n.d.). This is why people who laugh more are more productive than you. Retrieved from Lifehack:

What We Do. (n.d.). Retrieved from Institute for the Future:

Chapter 31:  Stand in someone else’s shoes

Carnegie, D. (1936). How to win friends and influence people. New York: Simon and Schuster.

Gallagher, W. (2007). The power of place: How our surroundings shape our thoughts, Emotions, and Actions. New York: Simon and Schuster.

Levin, L. (2013). Invisible giants: Changing the world one step at a time. New Delhi: Rupa Publications India, Pvt. Ltd.

May, K. (2013, December 9). I am, because of you: Further reading on Ubuntu. Retrieved from TED Blog:

McGraw, P. (2014, April). Dr. Phil: The powerful ability that will help you manage your life. Retrieved from Oprah:

Nibett, R. E. (2003). The geography of thought: How Asians and Westerners think differently…and why. New York: The Free Press.

Robson, D. (2017, January 19). How east and west think in profoundly different ways. Retrieved from BBC:

Tannen, D. (1990). You just don’t understand: Women and men in conversation. New York: HarperCollins Publishers.

Chapter 32:  Decode your colleagues’ emotional clues

Acharya, S., & Shukla, S. (2012). Mirror neurons: Enigma of the metaphysical modular brain. J Nat Sci Biol Med, 3(2), 118-124.

Ammaniti, M., & Gallese, V. (2014). The birth of intersubjectivity: Psychodynamics, neurobiology, and the self. New York, NY: WW Norton.

Childre, D., Martin, H., & Beech, D. (2000). The heartmath solution: The Institute of HeartMath’s revolutionary program for engaging the power of the heart’s Intelligence. New York, NY: HarperCollins.

Dylan, B. (1964). I Shall Be Free No, 10 [Recorded by B. Dylan]. On Another Side of Bob Dylan. T. Wilson.

Early, G. (2014). 3 keys to transforming your potential (an accelerator’s guide to the CEO within). Noble News and Books.

Iacoboni, M. (2009). Mirroring people: The new science of how we connect with others. New York, NY: Picador.

Iacoboni, M. (2012, January 19). The mirror in us: Mirror neurons & workplace relationships. Retrieved from The Intentional Workplace:

Rifkin, J. (2010, August). The empathic civilization [Video]. Retrieved from TED Talks:

Chapter 33: Apologize

Andriani, L. (2014, September 26). What every boss wishes you did when you mess up. Retrieved from Huffington Post:

Bloom, L. M. (2008). Art of the apology: How, when, and why to give and accept apologies. New York, NY: Fine & Kahn, LLC.

George, K. (2015, August 30). 6 ways to respond to your boss yelling at you. Retrieved from Business Insider:

Grant, A. (2015, December 19). The one question you should ask about every new job. Retrieved from The New York Times:

Halvorson, H. G. (2013, June 19). The most effective ways to make it right when you screw up. Retrieved from Harvard Business Review:

Kaplan, D. (2015, April 3). I’m not sorry: Living with no apologies. Retrieved from Medium:

Kassam, K. (2013, July 22). Mapping emotions in the brain. Retrieved from Huffington Post:

Lerner, H. (2017). Why won’t you apologize? Healing big betrayals and everyday hurts. New York: Simon & Schuster, Inc.

Rodriguez, T. (2013, May 1). Negative emotions are key to well-being. Retrieved from Scientific American:

Sutton, R. (2010). Good boss, bad boss: How to be the best… and learn from the worst. New York, NY: Hachette Book Group.

Toffolo, K. (n.d.). 5 Templates that’ll make saying “I’m sorry” so much easier. Retrieved from The Muse:

Chapter 34:  Accept that you won’t be understood

Altringer, B. (2013, November 19). A new model for innovation in big companies. Retrieved from Harvard Business Review:

Grant, A. (2016). Originals: How non-conformists move the world. New York, NY: Penguin Random House LLC.

Kennedy, P. (2016). Inventology: How we dream up things that change the world. New York, NY: Houghton Mifflin Harcourt Publishing Company.

Kotler, S. (2014). The rise of Superman: Decoding the science of ultimate human performance. New York, NY: Houghton Mifflin Harcourt Publishing Company.

Sinicki, A. (2014, August 11). The neuroscience of highly productive flow states. Retrieved from The Bioneer:

Chapter 35:  Negotiate a psychological contract

Delizonna, L. (2017, August 24). High-performing teams need psychological safety. Here’s how to create it. Retrieved from Harvard Business Review:

Chapter 36:  Advocate for yourself

Brzezinski, M. (2011). Knowing your value: Women, money, and getting what you’re worth. New York: Weinstein Books.

Duckworth, A. L. (2013, April). Inventology: How we dream up things that change the world. Retrieved from TED:

Hogan, M. (2014). How to make sure that your employees don’t quit before they quit: Working grit and growth mindset into performance evaluations. Chief Learning Officer Magazine.

McLeod, L. (2014, April 15). Feeling frustrated? How to stand up for what you need at work. Retrieved from Forbes:

Pynchon, V. (2019). I got a raise, but it wasn’t enough. Retrieved from The Muse:

Zernike, K. (2016, February 29). Testing for joy and grit? Schools nationwide push to measure students’ emotional skills. Retrieved from NY Times:

Chapter 37:  Name the elephant

Barrett, M. (2015, September 4). Forget the ‘elephant in the room’ – instead beware the ‘dinosaur in the park!’. Retrieved from CIO:

Duncan, R. (2014, October 14). Is there an elephant in the room? Name it and tame it. Retrieved from Forbes:

Handelsman, J. (n.d.). No, this is the elephant in the room. Retrieved from Conde Nast Collection – The New Yorker:

Malone, P. (2016, January). Can we talk about the elephant in the room? Retrieved from Association for Talent Development:

Pausch, R. [Carnegie Mellon]. (2007, December 20). Randy Pausch Last Lecture:  Achieving Your Childhood Dreams [Video File]. Retrieved from You Tube:

Sandberg, S. (2015, June 3). Sandberg [Blog]. Retrieved from Facebook:

Chapter 38:  Be a simplifier, not a complicator

Chicago Daily Tribune. (1960, December 4). U.S. Navy “Project Kiss” . Chicago Daily Tribune, p. 43.

Clark, J. (n.d.). How Occam’s Razor works. Retrieved from How Stuff Works:

If I had more time, I would have written a shorter letter. (n.d.). Retrieved from Quote Investigator:

Kaushik, A. (n.d.). Occam’s Razor. Retrieved from Kaushik:

Morieux, Y. (2014, January). Yves Morieux: As work gets more complex, 6 rules to simplify [Video file]. Retrieved from TED Talks:

Plain language: A promising strategy for clearly communication health information and improving health literacy. (n.d.). Retrieved from US Department of Health and Human Services:

Chapter 39: Step outside your comfort zone

Beaty, R., & (2015, November 27). Personality and complex brain networks: The role of openness to experience in default network efficiency. Retrieved from Imagination Institute:

Henry, A. (2013, July 3). The science of breaking out of your comfort zone (and why you should). Retrieved from Lifehacker:

Rhimes, S. (2015). Year of yes: How to dance it out, stand in the sun and be your own person. New York, NY: Simon and Schuster.

Stellar, J., John-Henderson, N., Anderson, C., Gordon, A., McNeil, G., & Keltner, D. (2015). Positive affect and markers of inflammation: Discrete positive emotions predict lower levels of inflammatory cytokines. Emotion, 129-133.

Warrell, M. (2013). Stop playing safe: Rethink risk. Unlock the power of courage. Achieve outstanding success. Milton Qld: John Wiley & Sons, Australia, Ltd.

Yerkes, R., & Dodson, J. (1908). The relationship of strength of stimulus to rapidity of habit formation. Journal of Comparative Neurology and Psychology, 459-480.

Chapter 40:  Invite others in

Coffman, J., & Neuenfeldt, B. (2014, June 17). Everyday moments of truth: Frontline managers are key to women’s career aspirations. Retrieved from Bain & Company:

Duhigg, C. (2016, February 25). What Google learned from its quest to build the perfect team. Retrieved from The New York Times:

Kaufman, S. B. (2013, October 21). The need for belonging in math and science. Retrieved from Scientific American:

Maslow, A. (1943). A theory of human motivation. Psychological Review, 50(4), 370-96.

Myers, V. A. (2014). What if I say the wrong thing?: 25 habits for culturally effective people. New York, NY: American Bar Association.

Perry, R. (2018). Belonging at work: Everyday actions you can take to cultivate an inclusive organization. Portland: RPC Academy Press.

Sacks, J. (2015). Not in God’s name: Confronting religious violence. New York: Schocken Books.

Shelley, L. (2014, November 24). Why belonging is key in today’s workplace. Retrieved from Switch and Shift:

Wadi Attir. (2019). Project Wadi Attir. Retrieved from Sustainability Labs:

Webb, C. (2016, February). How small shifts in leadership can transform your team dynamic. Retrieved from McKinsey & Co.:

Chapter 41:  Be a gracious host

Chiarella, T. (2015, May 13). How to be gracious, and why. Retrieved from Esquire:

Osborn, P. (2011, January 6). How to make every office guest feel welcome. Retrieved from Call Ruby:

Randall, R. (2015, July 16). 13 ways to make any office guest feel welcome. Retrieved from The Business Journals:

Sciolino, E. (1995, April 26). AT LUNCH WITH: Warren Christopher; Diplomacy of a certain vintage. Retrieved from The New York Times:

Chapter 42:  Be a person first!

EY Press Release. (2018, November 1). EY explores belonging in the workplace, with new Belonging Barometer study. Retrieved from EY:

Fine, D. (2005). The fine art of small talk: How to start a conversation, keep it going, build networking skills — and leave a positive impression! New York, NY: Hyperion Books.

Grant, A. (2014, February 22). Why I gossip at work (and why you should too) [Blog]. Retrieved from Adam Grant’s Blog:

Krauss Whitbourne, S. (2014, September 6). 7 ways to make small talk work for you. Retrieved from Psychology Today:

Park, C. (2015, March 30). An introverts guide to small talk: Eight painless steps. Retrieved from Forbes:

Wilkes, D. (2015, May 14). Make small talk at work? We’d rather go and hide in the loo: Six in ten admit dodging conversations with their colleagues . Retrieved from Daily Mail:

Chapter 43:  Focus on facilitation

Furedi, F. (2015, November 23). Microagression theory: An assault on everyday life. Retrieved from Spiked Online:

Gavett, G. (2015, December 30). What we learned about managment in 2015, in 25 charts and graphics. Retrieved from Harvard Business Review:

Gladwell, M. (2005). Blink: The power of thinking without thinking. New York: Little, Brown and Company.

Jones, S. (2014, March 24). No brown M&Ms: What Van Halen’s insane contract clause teaches entrepreneurs. Retrieved from Entrepreneur:

Lombrozo, T. (2017, May 22). Think your credential are ignored because you’re a woman? It could be. Retrieved from NPR:

O’Neill, J. (2016, March 8). 7 rules for avoiding all-male panels. Retrieved from Foreign Policy:

Williams, J., Phillips, K., & Hall, E. (2014). Double jeopardy? Gender bias against women of color in science. Retrieved from UC Hastings College of the Law:

Yoder, K. (2015, October 20). Special COP21-branded apples will be handed out at Paris climate summit. Retrieved from

Chapter 44:  Build a bridge

(n.d.). Retrieved from Gallop NYC:

Military Bases Serve As Safe Haven For Endangered Species. (2016). [Radio]. J. Price. Retrieved from

Robbins, M. (2009). Be yourself: Everyone else is already taken. San Francisco, CA: Jossey-Bass.

Texan by Nature. (n.d.). Fort Hood adaptive and integrative management program. Retrieved from Texan by Nature:

We Mean Business Coalition. (n.d.). COP 21 Engagement opportunities for business. Retrieved from We Mean Business Coalition:

Chapter 45:  Create the group you want to be part of

About Us – Catalyzing business and government action. (n.d.). Retrieved from Carbon Disclosure Project:

Berry, S. (2011, April 9). Convening power. Retrieved from Colalife:

Ertel, C., & kay, S. L. (2014). Moments of impact: How to design strategic conversations that accelerate change. New York, NY: Simon and Schuster.

Goldsmith, B. (2009). Emotional fitness at work: 6 strategic steps to success using the power of emotion. Franklin Lakes, NJ: Career Press.

Grant, A. (2015, January 15). Nano tools: Finding new ideas: The value of connecting and reconnecting. Retrieved from Wharton Leadership Center:

Hill, N. (2011). The law of success in sixteen lessons. Blacksburg: Wilder Publications.

Hill, N. (2014). Think and grow rich. Aristeus Books.

Leaders’ Quest. (2016). Banking futures. Retrieved from Leaders’ Quest:

Mao, I. (n.d.). Sharism: A mind revolution. Retrieved from Freesouls:

Monitor Institute. (2013, June). Gather: The art and science of effective convening. Retrieved from Rockefeller Foundation:

Rubenstein, H. (2014, July 10). Understanding the concept of convening power. Retrieved from 101 Business Insights:

Tuckman, B. (1965). Development sequence in small groups. Psychological Bulletin, 63, 384-399.

Zak Borgman, S. (2016, March 9). The power of convening for social impact. Retrieved from 

Stanford Social Innovation Review:

Chapter 46:  Be practically optimistic

Hoffman, R., Casnocha, B., & Yeh, C. (2014). The alliance: Managing talent in the networked age. Boston: Harvard Business Review Press.

Oettingen, G. (2014). Rethinking positive thinking: Inside the new science of motivation. New York: Current.

Phan, T. (2018). You are a mogul. New York: Simon & Schuster.

Seligman, M. E. (2006). Learned optimism: How to change your mind and your life. New York: Vintage Books.

Sharpe, B. (2013). Three horizons: The patterning of hope. Charmouth: Triarchy Press Ltd.

Terkel, S. (1974). Working: People talk about what they do all day and how the feel about what they do. New York: Pantheon/Random House.

Tomasdottir, H. (2016, November 6). My Story from TED. Retrieved from Halla Tomasdottir:

Tomasdottir, H. (2018, December 21). Holiday letter 2018. Retrieved from Halla Tomasdottir:

Chapter 47:  Explore the unknown

Arizona State University. (2018). Interplanetary initiative. Retrieved from Arizona State University:

Berger, W. (2014). A more beautiful question: The power of inquiry to spark breakthrough ideas. New York, NY: Bloomsbury USA.

Big Think. (n.d.). Want to lead? Learn to ask the right questions. Retrieved from Big Think:

d. School at Stanford University. (2018). Design thinking bootleg. Retrieved from Square Space:

Fallows, D. (2016, March 11). How libraries are becoming modern makerspaces. Retrieved from The Atlantic:

Goldstein, J. (2016, January 12). The ultimate success of startup programs requires a long term strategy and a safe place to fail. Retrieved from Harvard iLab:

Popova, M. (n.d.). A Zen master explains death and the life-force to a child and outlines the three essential principles of Zen mind. Retrieved from Brain Pickings:

Sanders, L. (2009). Every patient tells a story. New York: Broadway Books.

Sharpe, B. (2013). Three horizons: The patterning of hope. Axminster, Devon, UK: Triarchy Press.

Chapter 48:  Honor history

Clairmont, N. (2013, July 31). Those who do not learn history are doomed to repeat it. Really? Retrieved from Big Think:

Delta Airlines. (2016, February 12). Delta employees take home their piece of largest profit sharing payout in U.S. history. Retrieved from PR Newswire:

Leaders’ Quest. (2016, June 8). The positive power of capital: Integrating profit with purpose. Retrieved from Leaders’ Quest:

Pena, A. M. (2013, November 18). Institutional knowledge: When employees leave, what do we lose? Retrieved from HigherEd Jobs:

Schumpeter. (2012, November 17). Museums of mammon: Company museums are not as dull as they sound. Retrieved from The Economist:

Seaman Jr., J., & Smith, G. D. (2012, December). Your company’s history as a leadership tool. Retrieved from Harvard Business Review:

Young, S. (2006). Don’t throw it away: Documenting and preserving organizational history. Retrieved from University of Illinois at Chicago:

Chapter 49:  Embrace aging at work

Agan, T. (2013, March 30). Why innovators get better with age. Retrieved from The New York Times:

Brooks, D. (2010, February 1). The geezers’ crusade. Retrieved from The New York Times:

Goldberg, E. (2005). The wisdom paradox: How your mind can grow stronger as your brain grows older. Great Britain: Free Press.

Harris, R. (2015, May 11). Women over 40 show an entrepreneurial streak. Retrieved from Forbes:

Klaus, P. (2013, September 14). Embrace your age, and conquer the world. Retrieved from The New York Times:

McBride, S. (2013, February 28). Most new U.S. businesses founded by people 40 and older: survey. Retrieved from Reuters:

Michel, A. (2017, February). The cognitive upside of aging. Retrieved from Association for Psychological Science:

Muanya, C. (2017, June 5). Why humans may live to 120 in just 60 years time. Retrieved from The Guardian:

Tamburo, J. (n.d.). Issues, impacts and implications of an aging workforce. Retrieved from American Society on Aging:

United States Census Bureau. (2012). 2012 National population projections: Summary tables. 

United States Department of Health and Human Services. (2016, March 28). World’s older population grows dramatically. Retrieved from National Institutes of Health:

United States Department of Labor. (2014). Employee tenure summary. Bureau of Labor Statistics.

Chapter 50: Leverage your platform

Church, D. (2005). Einstein’s business: Engaging soul, imagination and excellence in the workplace. Santa Rosa, CA: Elite Books.

Edelman. (2019, January 20). 2019 Edelman trust barometer. Retrieved from Edelman:

Elkington, J. (1999). Cannibals with forks: The triple bottom line of 21st century business. Oxford: Capstone Publishing, Ltd.

Fink, L. (2018, January). 2018 Annual letter to CEOs: A sense of purpose. Retrieved from Blackrock:

Natura. (2013, July 24). Retrieved from

Rifkin, J. (2009). The empathic civilization: The race to global consciousness in a world in crisis. New York, NY: Penguin Group.

Timmons, H., & Gill, N. (2012, April 6). How to help Durga and girls like her. New York Times. (n.d.). Retrieved from Global Leadership:

Chapter 51:  Challenge the status quo

Gallup. (2017). State of the global workplace. Gallup Press.

Gallup. (2013, October 8). Gallup releases new insights on the state of the global workplace. Retrieved from Gallup:

Global human capital trends 2014. (2014). Retrieved from Deloitte University Press:

Heinrichs, K. (2012). Succession in family businesses. Vallendar: Otto Beisheim School of Management.

Katzman, M. A. (2015, August 7). You’re the man now, dog: Grey-haired execs and millennials collaborate to change the world. Retrieved from Medium: You’re the man now, dog: Grey-haired execs and millennials collaborate to change the world

Pena, A. (2014, January 7). When knowledge left the building. Retrieved from Workforce:

Roose, K. (2017, October 15). Executive mentors wanted. Only millennials need apply. Retrieved from The New York Times:

Toossi, M., & Torpey, E. (2017, May). Older workers: Labor force trends and career options. Retrieved from U.S. Bureau of Labor Statistics:

Chapter 52: Dream audaciously

(n.d.). Retrieved from

DeGrasse Tyson, N. (2012, March 7). Past, present and future of NASA. Retrieved from Hayden Planetarium:

Liswood, L. (2009). The loudest duck: Moving beyond diversity while embracing differences to achieve success at work. Hoboken, NJ: John Wiley & Sons, Inc.

Liswood, L. (2015, October 20). Work stress: why women have it worse than men. Retrieved from World Economic Forum:

Pirkei Avot. (n.d.). Retrieved from Wiki Quote:

Rodgers, R., & Hammerstein Jr., O. (1949). Happy Talk. South Pacific.

Seligman, M. (2006). Learned optimism: How to change your mind and your life. New York, NY: Vintage Books.

Wavelength. (n.d.). On leadership success and significance. Retrieved from The Same Wavelength: